Privacy Policy
How we handle the personal information you share with us when you enquire, request a quote or use this website.
At Datco Group, we respect your privacy. This policy explains, in plain terms, what personal information we collect, why we collect it, and how we handle it. We manage personal information in a way consistent with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What information we collect
We collect the information you choose to give us. Through our quote and enquiry forms, and when you call or email, that usually includes your name, phone number, email address, your location or site address, details about your project, and any plans, sketches, photos or other files you send us.
You do not have to give us this information, but without it we may not be able to answer your enquiry or prepare a quote.
Why we collect it
We collect personal information so we can respond to your enquiry, prepare and discuss quotes, and supply, manufacture, glaze, deliver and install the products and services you ask us about. We also use it to keep in touch with you about your project, to keep our own business records, and to answer questions that come up during or after the work.
How we use and store your information
Your information is used by our team for the purpose you gave it to us, and for directly related purposes. We store it in our business systems and records, and we take reasonable steps to protect it from loss, misuse and unauthorised access. Where we no longer need information, we take reasonable steps to remove or de-identify it.
We do not sell, rent or trade your personal information.
When we may share information
We may share relevant details with suppliers, installers, glaziers, contractors and other people involved in delivering your work — for example, a site address so a delivery or installation can be arranged. We may also disclose information where we are required or authorised to do so by law.
Cookies and website analytics
This website may use cookies and basic analytics to understand how pages are used, so we can keep improving the site. This information is general in nature and is not used to identify you personally. You can block or delete cookies through your browser settings, although some parts of the site may not work as intended if you do.
Accessing or correcting your information
You can ask us what personal information we hold about you, ask us to correct it if it is wrong or out of date, or raise a concern about how we have handled it. Contact us using the details below and we will respond to your request and work with you to resolve any complaint.
Privacy enquiries
For any privacy question, request or complaint, get in touch with our team:
- Email: office@datcogroup.com
- Phone: 1300 137 221
You can also reach us through our contact page.